Customer service serves bottom line

By Sandra Taylor-Sawyer: It’s Everybody’s Business Several years ago I purchased a big-ticket item and within a matter of weeks it malfunctioned. Upon contacting the business, the item was serviced, but malfunctioned again. This cycle of repair-malfunction continued for weeks. Most folks who know me will say I am a patient person; it takes a […]

Excellent customer service win-win option for businesses

By Sandra Taylor-Sawyer: Everybody’s business Several years ago, I purchased an item, and within a matter of weeks, it malfunctioned. Upon contacting the business, the item was serviced but malfunctioned again. This scenario of repair-malfunction continued for weeks. Most folks who know me will say I am a patient person; it takes a lot to […]