Bed bandit strikes

CNJ Staff A disabled customer walked out of a Clovis medical supply store with a mattress without paying for it, a police report said. Tuesday afternoon, Cinda Barringer of Clovis Brace called police to report a disabled customer suffering from “morbid obesity and other ailments” had stolen a mattress from the store, according to the […]

SEI to add jobs with $300,000 in state funds in Clovis area

By Jean Verlich: CNJ news editor SEI-CCS LLC plans to add up to 80 jobs by the end of the year to its Clovis bilingual customer care center, nearly tripling the number of employees, according to a company spokesperson. The company received $282,108 in state Job Training Incentive Awards to create 71 of the jobs, […]

Base Exchange returns earnings to Airmen

Ms. Janet Taylor-Birkey Cannon’s Base Exchange (BX), a division of Army and Air Force Exchange Service (AAFES), wants to be the first choice shopping option for active duty military, their families and retirees, all of whom make up 70 percent of the AAFES customer base, said Nicola Carter, BX general manager. Competitive pricing through the […]

Don’t forget to ask, ‘Do you offer a military discount?’

Staff Sgt. Craig Seals I bought a fairly expensive pair of running shoes recently and convinced myself that since these shoes were on sale, it was okay to pay that much for them. At the counter, the sales representative noticed my military ID card and informed me of the store’s military discount. I was surprised […]

Call center opens in Clovis

Freedom Newspapers The SEI call center in the works since May opened Monday with eight technicians and two supervisors, according to company officials. Located in the former ClientLogic Building on Seventh Street, the technology-based Customer Care Service, or computer help desk, supports inbound customer requests related to technical issues with computer hardware and software. Susan […]

Cannon Commissary undergoes changes

In an effort to improve the appearance and service provided by the Commissary, several areas have undergone renovations. By moving shopping carts outside, space was freed in order to expand and upgrade the produce and health and beauty departments. Airman Thomas Trower Exclusive military benefits help many families save money throughout the year. One of […]

Bilingual service company moving in

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ClientLogic employed an estimated 230 workers when it closed in January 2002 after 14 months. (Staff photo: Eric Kluth) By David Irvin: CNJ staff writer An Illinois-based customer service company signed a lease Wednesday to rent the old ClientLogic building. The company, SEI, is immediately looking to hire bilingual employees from the area for customer […]

Customer service not to be faked

By Clyde Davis Some things simply cannot be faked. They have to be a matter of heart. If there is no heart, there is no way to bluff your way through it. Sports might be a good example. If you are just putting in an appearance, it shows. If you are playing just for fun, […]

Clovis, Farwell robberies could be linked

By Darrell Todd Maurina: CNJ Staff Writer Police believe two armed robberies Tuesday evening were the work of the same man and could be related to recent armed robberies in Farwell. Sgt. Roger Grah of the Clovis Police Department said a Hispanic man in his late 20s or early 30s with sunglasses and a blue […]

Tent show kicks off

Emilie Hornak: CNJ Correspondent Joe’s Boot Shop has redefined the meaning of customer appreciation over the years with its annual July 4th Great Tent Event. You don’t even have to be a customer to appreciate it. Store patrons can expect live music and free drinks as the Western apparel and supplies store on Mabry Drive […]

Police Blotter 5/26

Police responded about 6:44 p.m. May 16 to a motorcycle crash near Ned Houk Park that sent a 23-year-old man to Lubbock for emergency treatment. Medical staff in Lubbock said the man had been transported by air ambulance while in a coma. After waking from the coma at the hospital he was found to be […]

Local paper carrier retires after 20 years

By Ryan Lengerich: CNJ staff writer Beth Nelson understood customer service. The 79-year-old former newspaper carrier speaks softly and smiles often despite a knee brace strapped on her right leg like a sidelined athlete. That brace, she said, is the only thing preventing her from delivering Clovis News Journals to 150 customers in city’s southeast […]

Police Blotter 4/2

About 9:30 a.m. Saturday, police responded to a fight in progress at the 1100 block of Hull. Police determined the dispute involved two women arguing over a golf club, money, and other private property, and that one of the women had swung at the other with the golf club and thrown a bucket through her […]

Police Blotter 3/5

A mobile home park manager called police at 7:30 a.m. Feb. 27 regarding criminal damage to the office window. Police observed a hole consistent with a BB that shattered the tempered glass window without passing through the window pane, causing an estimated $350 damage. • • • Police responded to a stolen vehicle report about […]

Police Blotter 2/15

About 7:30 p.m. Feb. 7, police stopped a car driving erratically near the corner of Seventh and Hull streets. The 54-year-old driver failed field sobriety tests and was arrested on charges of improper turning, open container of alcohol in a motor vehicle, and driving while intoxicated, first offense. A subsequent breath alcohol test returned results […]

New lemon law protects buyers

By Jack King Clovis used-car dealer Benny Pacheco said there used to be a saying among some used-car dealers: “If a customer buys a car and it breaks in half, the customer owns both halves.” A lemon law, passed by the New Mexico Legislature in 2003 nullifies that piece of grim humor, eliminating the possibility […]

Police Blotter for 10/22

Samplings of recent calls received by Clovis-area law enforcement officers, according to reports: Police received a call from a gas station on 700 South Prince Street about 11 p.m. Oct. 15 where the clerk reported a customer had blood on him and said he had been stabbed in his lower leg, abdomen, and chest. The […]

internet Safari, Sept. 14

By Tom DiFrancesca Customer service equals customer loyalty. That’s the equation for the day, folks. I sincerely believe that if an Internet company has a slightly deficient product or service, but offers great customer service, most customers will try to stick it out during the down times. If a company is unable to offer great […]