Xcel Energy, customer groups reach agreement on New Mexico base rate increase

ROSWELL – Xcel Energy’s Southwestern Public Service Company (SPS) has reached an agreement with New Mexico customer groups to increase base rates, a measure driven in large part by the costs of new power generation and the increases in the cost of doing business. SPS has submitted the agreement to the New Mexico Public Regulation […]

First person: Art gallery, frame shop owner retiring

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CNJ staff photo: Liliana Castillo Linda Woodall was the fourth woman to own Frame and Art Gallery. Linda Woodall, 62, was the fourth woman to own the Frame and Art Gallery. She owned the store for 12 years, longer than anyone else. But when it came time to retire, she was satisfied that she left […]

Xcel proposes rate increase

CNJ staff Xcel Energy wants to raise electric rates 5.1 percent in New Mexico, a move the utility says would increase the average customer’s bill about $9 a month. Xcel filed its rate request Thursday with the state Public Regulation Commission, according to company spokesman Wes Reeves. Reeves said if approved, the increase would raise […]

11/13 Police blotter

Samplings of recent calls received by Clovis-area law enforcement officers, according to reports: About 11 a.m. Nov. 3 an officer responded to a business in the 1200 block of 21st Street for a report of shoplifting. A manager said a male customer was seen placing a bag of charcoal in his child’s stroller. She said […]

New Mexico American Water offering customer rebates

By Gabriel Monte: CNJ staff writer The city’s water provider is offering a series of rebates of up to $600 to encourage residents to use water-efficient appliances. New Mexico American Water will pay the rebates for the installation of low-flow toilets and water-efficient washing machines. The rebates, which will provide up to $150 each for […]

Customer service pivotal, especially around holidays

By Sandra Taylor-Sawyer: Everybody’s Business Several years ago, an item I purchased malfunctioned within a matter of weeks. Upon contacting the business, the item was serviced but malfunctioned again. This scenario of repair-malfunction continued for weeks. Most folks who know me will say I am a patient person; it takes a lot to get me […]

Plans for civilian surveillance preceded 9/11

By Freedom New Mexico The program of electronic surveillance of Americans by the National Security Agency that President Bush instituted in secret right after the 9/11 attacks has been controversial enough. Given that it appears to have circumvented the 1978 Foreign Intelligence Surveillance Act, which set up a special court to approve warrants for surveillance […]

Reporter’s Notebook: Former Melrose man named to advocacy panel

By Tonya Fennell: CNJ staff writer A former Melrose resident is adding tax advocate to his resume. Steve Fulkrod, a 1978 graduate of Melrose High School, has been selected to serve on the Taxpayer Advocacy Panel. Members of the Federal Advisory Committee are selected by the U.S. Treasury Department, according to an agency news release. […]

Customer service, meet Mean Kevin

By Kevin Wilson: CNJ staff writer I could write a whole column on the times people have ended a conversation by telling me, “You’re mean.” But I will prove I’m too nice. A few weeks ago, I got a call on my cell phone with the ID identified as “private.” I answered, asked who it […]

Bed bandit strikes

CNJ Staff A disabled customer walked out of a Clovis medical supply store with a mattress without paying for it, a police report said. Tuesday afternoon, Cinda Barringer of Clovis Brace called police to report a disabled customer suffering from “morbid obesity and other ailments” had stolen a mattress from the store, according to the […]